Proprietary Title in Room Management (Hotels, Restaurants and Cafeterias)

Expert in Management

of Room 2026-27

GENERAL INFORMATION OF THE EXPERT IN ROOM MANAGEMENT

KEY POINTS

FEES

Monthly payment for 12 months

GASTROUNI

IMEP

IMEP is a center specialized in teaching everything related to events and protocol.

ACADEMIC OFFER

Our academic offer includes:

Center attached to the Miguel Hernández University

• Degree in Event Organization and Protocol

• Degree in Business Administration and Tourism Activities

• Master’s Degree in Event Organization and Protocol

• Own title in Festival Organization

• Own title in Personal and Professional Image

• Proprietary title in Organization of Events and Protocol

HEADQUARTERS IN ALICANTE

We are in the city center, with views of the Sea and the Castle. Cafeteria, terrace for the summer. With small groups (max. 30 people).

ESATUR

IMEP is part of the ESATUR GROUP, integrated by different companies and brands in the tourism and cultural sector, event organization and education.

WHAT SKILLS ARE YOU GOING TO ENHANCE WITH THIS EXPERT?

With this intensive program, and given the high demand for these profiles from restaurants and hotels, we want to train professionals capable of directing, organizing and managing the room and customer service departments.
To this end, we provide students with modern techniques, tools and management skills in the service area so that they can manage their departments in a digital, organized and profitable way.

THE OBJECTIVE OF THIS TRAINING IS:

Align the service in the room of the new restoration to the many challenges of the sector.

Learn to effectively manage room services, create and optimize their processes and economically control the department.

Know and apply the technological tools in the room; organizational, online reputation and marketing, both at the point of sale and in digital environments.

Design, manage and optimize work teams thanks to operational tools for shifts and schedules, management control and the creation of high-performance teams.

Develop skills in team leadership, in suggestive selling, in crisis management and in conflict resolution.

Generate unique experiences for customers in the field of restoration through knowledge of the fundamental rules of event organization and the development of hosts through the study of the customer journey map.

IMEP: A [VERY] FAMILIAR CENTER

Although IMEP is a center attached to the Miguel Hernández University, we have our own facilities in the center of Alicante.

Here, the Degree students, the Master’s and our Expert degrees coexist.

It is an environment where we all know each other.

Where there is a very close relationship with our students, which will allow you to resolve any doubt or problem you have in a more personal way.

GERMÁN

Relationship with
Students and Families

Role

As the mentor of many degree classes, he is one of the most beloved people among our students.

Always ensuring everyone is comfortable, he is the IMEP professional who most cares for student well-being.

MARÍA

Admissions Director

Role

She is the person who will assist you when you request information and process your enrollment.

Director of one of our Experts and with 15 years at Esatur, María will guide you on all the questions you may have about IMEP.

MIRIAM

Social Media Coordinator

Role

You will see her and her team managing IMEP's social media accounts.

She will want to take photos and videos of you…

You know: today without networks, we are like a great book hidden in a dark storage room.

TEACHERS

The heart of IMEP. The engine, our hallmark.

Most of them are active professionals

WE TAKE YOU TO THE REAL WORLD

WE TAKE YOU TO THE
REAL WORLD

Immerse yourself fully in the business world from day one.

PROFESSIONAL PROFESSORS

Many of our professors are active professionals in the events and protocol sector. They work at ESATUR or have their own companies.

YOU WILL LEARN FROM AUTHENTIC SPECIALISTS

They are connected to the business reality, to the day-to-day of the sector. Are there better teachers to teach you a profession?

YOU WILL GET CONTACTS

In this industry, you need some phone numbers. We know the entire sector. We are part of the industry. And you are going to be with us for internships. From day one.

THEY WILL RECOMMEND YOU

Our professors know everything. Which companies are looking for people like you, which specialty suits you best. Where you fit best. Work hard and they will be by your side.

PROFESSIONAL CAREERS

THE MODALITY YOU NEED

ON-SITE

ONLINE

OUR
RECOMMENDATION

Whenever you can, choose the on-site modality. Our profession has skin. It requires working as a team. Learning by feeling. It will be quite an experience for you.

ARE YOU NOT FROM ALICANTE?

55% OF OUR STUDENTS ARE NOT EITHER

IMEP’s headquarters are in Alicante.

However, more than half of our students come from Galicia, Castilla y León, Madrid, Catalonia, the Basque Country, Andalusia…

So don’t worry.

IMEP is a small, family-like center, always willing to help our students in any way. Especially those of you who come from outside the area.

We will help you integrate into the 2nd best city in the world to live in, according to Forbes magazine.

WE WILL BE BY YOUR SIDE

In the remote enrollment process.
In the scholarship application.
We assist you in the accommodation search process.
We will let you know if our students free up rooms in their apartments so you can share a house with them.
You will learn about our agreements with university residences.
We will get you a job if you need one*.

CURRICULUM

INTRODUCTION

SUBJECT: INTRODUCTION

Type: Review of the history of commercial restoration, addressing its past, present and future, as well as the gastronomic currents and current trends in the restoration market.

MODULE 2. MANAGEMENT OF OPERATIONS IN THE ROOM

SUBJECT: MANAGEMENT OF OPERATIONS IN THE ROOM

Type: The correct organization and establishment of processes in the room allows to systematize and optimize the performance of the department, guaranteeing the optimization of the team’s time while achieving robustness and consistency in the daily activity of the department. The student will know and apply tools that will help him/her to take data, analyze and take corrective measures that allow him/her to improve the processes and workflows; the procedure manuals in the room, control checklists and efficient operational management, including schedule management. The definition of facilities, the provision of services in restoration, reservations and customer CRM, as well as opening and closing processes will also be addressed. We also include the management of billing and cash. In addition, the use of artificial intelligence will be integrated to improve operational planning, workflow analysis and customer relationship management.

MODULE 4. MARKETING AND TECHNOLOGY IN THE ROOM

SUBJECT: MARKETING IN THE ROOM

Type: Marketing and technology are essential in a restaurant, as they help to attract and increase customer traffic, improve efficiency and increase profitability. Marketing attracts and retains customers, while technology optimizes service and business management. The student will learn to analyze the management of online reputation as a competitive advantage in the room, the customer journey map and marketing at the point of sale, together with the figure of the Host as a sales engine. Topics such as banquet and catering management, menu design and the marketing calendar, as well as technological trends and the application of Artificial Intelligence in room operations will also be studied.

MODULE 1. ECONOMIC MANAGEMENT IN THE ROOM

SUBJECT: ECONOMIC MANAGEMENT IN THE ROOM

Type: The economic management of a restaurant is a strategic task that directly influences the profitability of the department, the quality of the gastronomic offer and the viability of the business. The student will learn to control the parameters to be taken into account to evaluate the economic results and the corresponding corrective measures; the income statement in the room, the department budget, the preparation of statistical reports and management ratios, including the analysis of the break-even point. They will be taught how to generate daily management control reports, as well as how to manage purchases and inventories and market the beverage area. The focus will be on customer service and protocol in catering services. In addition, the use of artificial intelligence tools will be incorporated to support economic analysis and management optimization.

MODULE 3. MANAGEMENT OF HR IN THE ROOM

SUBJECT: MANAGEMENT OF HR IN THE ROOM

Type: Human resources are the main asset of hospitality companies. Their correct management, organization and control are fundamental for the achievement of the planned objectives and the obtaining of the expected results. The student will know and use the basic organization tools and templates in people management, including productivity, shift map and economic ratios. The manualization of processes and the generation of host collaborators will also be addressed. Techniques will be provided to resolve conflicts in the department, as well as to negotiate effectively with suppliers, collaborators and clients. Self-motivation, achievement orientation and time management will be explored. Likewise, the use of artificial intelligence will be incorporated to optimize shift planning, performance analysis and labor climate management.

FINAL EXPERT WORK

SUBJECT: FINAL EXPERT WORK

Type: Operations manuals and check lists of the room departments will be prepared, in which the knowledge acquired during the course will be reflected.

ACADEMIC INFORMATION

Admission requirements

To access this program you must meet one of the following access requirements:

A: Have a university degree.

B: Accredit professional experience in the Horeca sector

In the event that the student does not have a university degree, a prior interview will be held with the expert’s management for admission to the program.

How do we do it?

This program is designed and adapted to be fully compatible with the personal and professional activity of the students, thanks to a teaching structure adjusted in time and form to the requirements of the professionals in the Hospitality sector.

It consists of 200 teaching hours, spread over 4 months of training, starting in November and ending in February.

The face-to-face and/or live online classes take place on Tuesdays (non-holidays) from 10:00 to 14:00 hours and from 16:00 to 19:00 hours at the IMEP headquarters in the center of Alicante.

The virtual campus will be the digital meeting point where the different contents of the course are collected; access to the virtual classroom, recording of face-to-face classes, presentations, notes, videos, video tutorials, management tools, content forums and complementary material.

The evaluation will be carried out taking into account the following criteria:

● Attendance to face-to-face classes (50%)
● Grade obtained in the questionnaire of the virtual modules (20%)
● Final grade of the Expert Final Project (30%)

The payment of the reservation of place will only be returned in the event that the student proves not to meet the university access requirements and/or does not pass the access interview conducted by GASTROUNI/IMEP.

Enrollment

Fill in the form and send it together with the requested documentation to info@gastrouni.com

Once the documentation has been received, the Technical Secretariat of GASTROUNI/IMEP will contact you to confirm your correct registration. If you have any questions, please contact us via email info@gastrouni.com

Documentation to be attached: